Returns and Cancellations

Returns and Cancellations

We hope you are happy with all products you bought from us, but if you’re not entirely satisfied, you’ll find details of our return policy below.

We strongly recommend that all items be checked fully at the time of delivery.

You’re entitled to return your items within 14 working days and receive a full refund.

In general, an item may be eligible for return within the applicable return window except under the following conditions:

  • Perishable items.
  • Unsealed items with a protective seal due to health protection or hygiene reasons.
  • Personal hygiene products.
  • Products bought in a clearance sale and marked as “non-returnable” on the category detail or product detail page.
  • Gift cards.
  • In case of prescription medicines, open packages or cut strips.